SHOENIXOE aims to deliver all orders efficiently and transparently. This Shipping Policy outlines how orders are processed and shipped.

1. Order Processing

Orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be extended during peak seasons.

2. Shipping Time

Estimated delivery times after dispatch:

• Domestic (Malaysia): 4–8 business days

• International: 7–15 business days, depending on destination and customs clearance

Delivery times are estimates and may vary due to courier delays, customs inspections, or weather conditions.

3. Shipping Fees

Shipping fees are calculated at checkout based on delivery location and package weight. Any promotional shipping offers will be clearly shown during checkout.

4. Tracking Information

Once shipped, customers will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the customer.

6. Address Accuracy

Customers are responsible for providing accurate shipping information. SHOENIXOE is not liable for delays, losses, or additional costs caused by incorrect or incomplete addresses.

SHIPPING POLICY